NOTE: If you need urgent assistance with a technology issue, please call the IT Help Desk at 540-665-5555.
What is this service?
The Classroom Audio/Visual Support service provides assistance with audio/visual technology in classrooms, conference rooms, meeting spaces, and other supported instructional or presentation spaces.
This service includes support for equipment such as:
- Projectors and displays
- Classroom computers and monitors
- Speakers and microphones
- Cameras and video conferencing equipment
- Touch panels and control systems
- Document cameras
- HDMI, USB-C, and other connection issues
- Room audio, video, or presentation system problems
Use this service to report an issue, request help using classroom A/V equipment, or ask for support with installed technology in a learning or meeting space.
Who can use this service?
This service is available to faculty, staff, and students who use supported classrooms, meeting rooms, or presentation spaces.
When should I request this service?
Submit a request when:
- Classroom or meeting room A/V equipment is not working
- A projector, display, camera, microphone, speaker, or control panel is malfunctioning
- You need help connecting a laptop or device to the room system
- Audio or video is not working during a class, meeting, or presentation
- You need assistance learning how to use installed A/V equipment
- You want to report damaged, missing, or unreliable equipment in a supported space
For urgent issues affecting an active class or event, please indicate the room, time sensitivity, and whether instruction or the meeting is currently impacted. You may also call us at 540-665-5555.
What information should I include?
To help us respond quickly, please include:
- Building and room number
- Date and time the issue occurred
- Type of equipment affected
- A description of the problem
- Whether the issue is currently affecting a class, meeting, or event
- Any troubleshooting steps already attempted
- Photos, screenshots, or error messages, if available
Where can I access this service?
Click the Request Service button to submit a Classroom Audio/Visual Support request.
What happens after I submit a request?
An AVS team member will review your request, troubleshoot the issue, and follow up with next steps. Depending on the issue, support may include remote guidance, an in-room visit, equipment repair, replacement, or referral to another support team if needed.