Special Announcements

New Apple Operating Systems: Apple has released macOS Ventura and iPadOS 16. Please do not update your Mac until IC has approved the update. For more information, please see our statement on the new updates.

Welcome to the Self Service Technology Portal

In our new support portal, you will find services and information provided by Academic Computing Technology, Institutional Computing, and Transformative Teaching & Learning.

The Service Catalog provides information on the services offered by the departments, such as what the service is, who it is for, and how to access or create a request for the service. Examples of services would be macOS Support, Canvas Course Merges, and Event Support. You can think of services as things you need (e.g., a new computer, access to the wireless network, a microphone for an event) or need help with (e.g., computer not working properly, a problem with Canvas).

The Knowledge Base contains how-to guides and additional information on our services offered. For example, we have articles on how to install Microsoft Office, how to connect your device to the wireless network, how to reset your SUNet password, and many other things.

To reach the IC Help Desk, call 540-665-5555 or email helpdesk@su.edu.